True North Construction Inc ("we," "us," or "our") is committed to protecting the privacy of our clients, website visitors, and prospective customers. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.
By using our website at truenorthci.ca or providing us with your personal information, you consent to the practices described in this policy. If you do not agree with any part of this policy, please do not use our website or provide us with your personal information.
Plain language summary: We collect your contact information and project details when you reach out to us. We use that information to respond to your inquiry and manage your project. We don't sell your data to anyone, and we never will.
We collect personal information in several ways depending on how you interact with us:
Information you provide directly:
Information collected automatically:
We do not collect sensitive personal information such as financial account numbers, social insurance numbers, health information, or government-issued identification numbers through our website.
We use the personal information we collect for the following purposes:
We do not use your personal information for automated decision-making or profiling.
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
We never sell your data. Not to advertisers, marketing companies, data brokers, or anyone else. Your information is used solely to serve you.
Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site. Cookies are small text files stored on your device.
Types of cookies we may use:
You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or to alert you when cookies are being sent. Disabling cookies may affect some functionality of our website.
If we use Google Analytics or similar services, the data collected is anonymized and used only to understand aggregate patterns of website usage — not to identify individual visitors.
We retain your personal information for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law.
When personal information is no longer required, we securely dispose of it in accordance with our data retention practices.
As a resident of Canada, you have the following rights with respect to your personal information under the Personal Information Protection and Electronic Documents Act (PIPEDA):
To exercise any of these rights, please contact us using the information in Section 12. We will respond to access requests within 30 days. In some cases, we may be required to retain certain information despite a withdrawal of consent (e.g., where retention is required for legal compliance).
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or 1-800-282-1376.
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, use, disclosure, alteration, or destruction. These measures include:
While we take the protection of your personal information seriously, no security system is completely impenetrable. If you have reason to believe that your personal information has been compromised, please contact us immediately at info@truenorthci.ca.
In the event of a data breach that poses a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as required by PIPEDA.
Our website may contain links to third-party websites, including our profile on contractor-finder.ca and other external platforms. These third-party sites have their own privacy policies, which we encourage you to review. We are not responsible for the privacy practices or content of websites we do not control.
The presence of a link on our website does not constitute an endorsement of that website's privacy practices.
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information promptly.
If you believe we have collected information from a child, please contact us at info@truenorthci.ca.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically. Your continued use of our website or services following the posting of changes constitutes your acceptance of those changes.
For significant changes that materially affect how we use your personal information, we will make reasonable efforts to notify existing clients directly.
If you have questions, concerns, or requests regarding this Privacy Policy or the personal information we hold about you, please contact us:
We will acknowledge receipt of all privacy-related requests within 5 business days and will respond fully within 30 days, as required by PIPEDA.
For complaints that cannot be resolved directly with us, you may contact the Office of the Privacy Commissioner of Canada: www.priv.gc.ca · 1-800-282-1376